Architecture / June 16, 2018 /
The notion of quality is multidimensional and includes aspects which may be appraised subjectively. The Latham Report identified a number of quality aspects which clients may seek in a satisfactory construction project: pleasing to look at; free from defects on completion; fit for the purpose; supported by worthwhile guarantees; satisfactory durability and customer delight. Several of these aspects are inherent in the design of the project, while others relate to how successfully the contractor constructs that design on site. The designers will aim to produce an effective and attractive spatial and structural solution to the clients brief. This should provide sufficient, well planned accommodation, using appropriate materials, components, equipment, fittings and furnishings to enable the building to perform effectively and efficiently. Ideally it should generate a sense of delight amongst it users and the public at large.
All construction work is ultimately undertaken for the benefit of a client. Clients fund the construction process, whether they are individuals extending their homes, or a multi-national corporation developing a cutting-edge production facility, or a government department providing much needed social infrastructure. The importance of clients cannot be over-emphasized. Very often clients do not get the building they want, because they do not know how to ask for it and the architect or other consultants think the building should look a different way. Clients expect that the project will be a success and that the providers will deliver a competent service. They will be dissatisfied, if these expectations are not met.