Architecture / June 13, 2018 / Oriane
A project may be completed on time and within budget, but unless it achieves the specified quality or performance criteria it will be considered to be a disappointment or even an outright failure. High profile building failures such as Priory Hall only serve to strengthen the public concern expressed in the Egan Reports findings that 30% of buildings fail to meet the expectations of their owners. Such failures may be prohibitively expensive to rectify, dangerous and can ruin reputations overnight.
All construction work is ultimately undertaken for the benefit of a client. Clients fund the construction process, whether they are individuals extending their homes, or a multi-national corporation developing a cutting-edge production facility, or a government department providing much needed social infrastructure. The importance of clients cannot be over-emphasized. Very often clients do not get the building they want, because they do not know how to ask for it and the architect or other consultants think the building should look a different way. Clients expect that the project will be a success and that the providers will deliver a competent service. They will be dissatisfied, if these expectations are not met.